Answering Services For Your MSP and IT Business Needs

Any successful Managed Services Provider knows the key to success and quality of services depends on the ability to provide fast and reliable technical response and triage. Our services are an easy and cost-effective way to do just that, and unlike other solutions was designed and run from our Tampa based MSP Coordination Center.

Get Started Today

Everything you need to support your business. Contact MSP Answering™ today!

Service Coordination

Our team handle service calls as they come in and coordinates service delivery from initial intake technical triage and information collection, dispatch, and live coordinate with your own internal team. 

Technical Triage

Our service team of certified technicians can cover basic support requests from user account management to remote diagnostics, and we work as far as you need to complete as much as possible before sending the request over.

Live Dispatching

Our team works as a team within your organization and after our initial triage process works within your organizations process to set the service expectations, coordinate dispatching, and if needed work with third party vendors. 

Network Monitoring 

Our team can also monitor and perform technical triage on any device within your remote management software, from as simple as alerting your team after a basic review, to taking action to attempt to resolve the issue. 

Learn How  Our MSP Answering Service  Can Save You Time & Money.

Partnering with the right answering service solution to support your MSP, IT and Cloud customers can do more than just save you time and money.

Near Instant Response

Our average answer time for the past 12 months is 19 seconds

Improve Performance

Give your engineers more time to solve tickets not take calls

Reduce Costs

Grow faster without the additional overhead

Increase Profits

Allowing your staff to focus on higher value tasks

Average Answer Time

19 Sec

Average Call Time

3 Min

Caller Satisfaction

98.7%

Tickets Open Monthly

4,340

Get Your Best Preferred and Suitable
Pricing Plans and Options

We have plans and solutions to meet any clients needs and budget, in addition we offer both month-to-month and terms. Needs over 1000 minutes per month call us for a custom rate.

BASIC

$99/mo

+$2.50 / Minute Used

PROFESSIONAL

$849/mo

+$2.25 / Additional Minute

ENTERPRISE

$1,599/mo

+$2.00 / Additional Minute

What Are Our
Customers Testimonials

This should be used to tell a story and let your users know a little more about your product or service. How can you benefit them?

We Hope To Hear
From You Soon