Answering Services For Your MSP and IT Business Needs

Any successful Managed Services Provider knows the key to success and quality of services depends on the ability to provide fast and reliable technical response and triage. Our services are an easy and cost-effective way to do just that, and unlike other solutions was designed and run from our Tampa based MSP Coordination Center.

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We can often deliver our MSP Answering services and solutions to our new clients within just a few days.

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Copyright © 2019 MSPAnswering A Service of HERO Managed Services LLC. All Rights Reserved
www.heromanaged.com13555 Automobile Blvd Ste 530, Clearwater, Florida 33762

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Everything you need to support your business. Contact MSP Answering™ today!

Make Our Team Your Team
Call Now (844) 802-7211

Service Coordination

Our team handle service calls as they come in and coordinates service delivery from initial intake technical triage and information collection, dispatch, and live coordinate with your own internal team. 

Technical Triage

Our service team of certified technicians can cover basic support requests from user account management to remote diagnostics, and we work as far as you need to complete as much as possible before sending the request over.

Live Dispatching

Our team works as a team within your organization and after our initial triage process works within your organizations process to set the service expectations, coordinate dispatching, and if needed work with third party vendors. 

Network Monitoring 

Our team can also monitor and perform technical triage on any device within your remote management software, from as simple as alerting your team after a basic review, to taking action to attempt to resolve the issue. 

Learn How  Our MSP Answering Service  Can Save You Time & Money.

Partnering with the right answering service solution to support your MSP, IT and Cloud customers can do more than just save you time and money.

Near Instant Response

Our average answer time for the past 12 months is 19 seconds

Improve Performance

Give your engineers more time to solve tickets not take calls

Reduce Costs

Grow faster without the additional overhead

Increase Profits

Allowing your staff to focus on higher value tasks

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Average Answer Time

19 Sec

Average Call Time

3 Min

Caller Satisfaction


Tickets Open Monthly


Get Your Best Preferred and Suitable
Pricing Plans and Options

We have plans and solutions to meet any clients needs and budget, in addition we offer both month-to-month and terms. Needs over 1000 minutes per month call us for a custom rate.



+$2.50 / Minute Used

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Pay as You Go Minutes

24x7 Service Coverage

Unlimited Calling

Service Coordination

Live Dispatch

Technical Triage (Tier 1)

Monitoring Alert Triage



+$2.25 / Additional Minute

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500 Minutes Included

24x7 Service Coverage

Unlimited Calling

Service Coordination

Live Dispatch

Technical Triage (Tier 1)

Monitoring Alert Triage

Chat Support



+$2.00 / Additional Minute

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1000 Minutes Included

24x7 Service Coverage

<30 Second Answer

Unlimited Calling

Service Coordination

Live Dispatch

Technical Triage (Tier 1)

Escalation Coordination 

Monitoring Alert Triage

Chat Support

What Are Our
Customers Testimonials

This should be used to tell a story and let your users know a little more about your product or service. How can you benefit them?

Our amazing growth over the last three years have been due to our service responsiveness, and this was the #1 complaint with every prospect. 

Daniel Di Fulvio

HERO Managed Services LLC

Their team is patient, dependable and has always provided us with an answer or found a solution

Beverly Mooney

Law Office - Family Law

I am always amazed that every time I call to reach a live person I can understand and my problems resolved

Marcy Javor

Investment Finance

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We Hope To Hear
From You Soon

Call Now (844) 802-7211